Now Hiring
Sr. ServiceNow Developer
Posted on June 18, 2026
Interested in this role?
Submit your application below — takes about a minute.
About the role
The University System of Georgia (USG) is seeking a highly skilled Senior ServiceNow Developer to assist with development and configuration related tasks in support of our current ServiceNow implementation and provide development guidance/support related to our re-implementation endeavors. This role requires a self-starter, who can ramp up immediately to tackle our development, backlog, enhance self service capabilities, and assist with optimizing our ServiceNow platform. The ideal consultant will have a deep technical background in core ServiceNow modules, a proven track record of participating in full lifecycle platform implementations, and the communication skills necessary to collaborate effectively with both technical teams and business stakeholders.
Requirements
Implementation Experience: Must have direct, hands-on experience, implementing or being an active part of a core ServiceNow Implementation team (e.g., Full platform, rollouts, major, module deployment, or system migrations) Experience: Minimum of 3-5+ years of hands-on experience as a ServiceNow Developer/Administrator Core Module Expertise: Strong, technical knowledge, and implementation experience with: • ITSM (Incident, problem, change, knowledge, and catalog/request management) • CSM (Customer Service Management) Secondary Module Exposure: Working knowledge and experience with HRSD (Human resources, service delivery) and CMDB. Technical Proficiency: Deep understanding of ServiceNow Best Practices, workflow, customization, Client Scripts, Business Rules, UI, Policies, and integration protocols (REST/SOAP) Process & Change Management: Solid understanding of ITIL frameworks, change management, and continuous process improvement activities. Soft Skills and Professional Attributes Autonomy: Proven ability to work independently, manage time, effectively, and drive assignments/projects through to successful completion. Communication: Excellent written and verbal communication skills, with a talent for drafting clear business correspondence, and technical documentation. Diplomacy & problem-solving: Exceptional Customer service skills with the ability to respond to automatically to sensitive, critical, or high-pressure issues. Collaboration: A team-oriented mindset with the ability to maintain a high level of teamwork across various IT and business groups. Adaptability: highly organized, flexible and capable of prioritizing tasks in a fast-paced environment
Skills
- ServiceNow
- ITSM
- CSM
- HRSD
- CMDB
- REST
- SOAP
- ITIL
- Flow Designer
- Client Scripts
- Business Rules
- UI Policies
- Service Portal
- Knowledge Management
- Service Catalog
- Higher Education
- Government
- Certified System Administrator
- Certified Application Developer