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Business Analyst
Posted on July 21, 2026
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About the role
Serve as the primary point of contact for users experiencing application or help desk issues. Support a major data conversion and business modernization project. Manage and prioritize support requests using JIRA. Troubleshoot software and application issues. Perform root cause analysis and document recurring issues for future system improvements. Work closely with business users, technical teams, and program stakeholders. Help ensure seamless business operations for mission-critical government systems.
Requirements
5+ years supporting SNAP, TANF, or Employment & Training (E&T) eligibility systems (This is the biggest requirement.) Business Analyst or Application Support experience. JIRA or similar ticket management experience. Experience troubleshooting application issues and supporting business users. Strong communication and documentation skills. Experience working with both business and technical teams.
Skills
- Jira
- SQL Server
- Linux
- Mainframe